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Operations Agent

Company: Expeditors International of Washington, Inc.
Location: Laredo
Posted on: November 14, 2021

Job Description:

As a Fortune 500 company, Expeditors employs more than 16,000 trained professionals in a worldwide network of over 329 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customize solutions and seamless, integrated information systems. Our services include the consolidation and forwarding or air or ocean freight. Customs brokerage, vendor consolidation, cargo insurance, time-define transportation. Order and risk management, warehousing. distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington. Scope of Position Operations Agent is responsible for executing flawless operational performance, productivity, technical expertise, excellent customer service and constantly driving efficiency for the assigned operations department (Brokerage, Distribution, Warehouse, Air and Ocean or Transcon), supporting our Vision and Mission Statement, making our promise real to all our customers Key Deliverables Proactively monitor the follow key metrics to achieve the expected results: * Employee Satisfaction * Complete 52 hour training per year (4.5 per month). * Complete all mandatory trainings timely. Including New Hire trainings, boot camp, billing certifications, etc. * Operational Efficiency * Perform consistently at the highest level, according to District Excellence expectation and standards (OPS). Monitor and ensure timely events. General responsibilities * Understand and follow Code of Business Conduct at all times. * Exemplify and Teach Our Culture, Mission and Goals. * Follow the 10 Critical Success Factor. * Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department. * Understand and comply with, all company and local policies, procedures and processes as shared by management. * Proactively communicate with Lead, Supervisor and Management team about any required training, support or tools needed to timely and effectively complete job functions. * Prepare, follow-up and execute on your personal development plan and goals. Own your self-development. * Understand, monitor and ensure consistency in quantitative and qualitative performance as it relates to expectations and standards. * Comply with the Dress Code Policy. Customer Service * Courteous and professional communication with customers and coworkers. * Timely notification to customers of potential delays related to services rendered. * Timely and accurately respond to all customer and internal requests with reliable information. No e-mail should go unanswered over 24 hours. Urgencies typically require Operations * Understand and follow Operational Process Standards. * Comply with company controls, policies, procedures and processes. * Maintain highest compliance level on shipment entries admissions according to policies and procedures and regulations. * Understand and make sure Customer expectations are complied properly with Customer SOPs. * Participate in all offered product trainings and stay current with developments and changes in regulations. * Make sure that files are logged correctly and timely with proper codes, trace types and events. Including Exceptions. * Timely address all exceptions and shipment holds (EDEs, IAEs, AUEs, etc.). * Monitor and ensure timely events. Proactively communicate with carriers and interested parties. * Escalate to Lead and Supervisor, any inconsistencies or concerns with customer instructions and regulations. * Properly use all Expeditor systems and tools. Immediately report any tools or systems failures to Lead and Supervisor until resolved. * Proactively report any opportunities for automation to help improve compliance and productivity. * Participate in team, department and branch meetings. * Ensure that all emails are handled timely and professionally. * Ensure that all customer's legal documents are updated. * Contribute to operational effectiveness and comply with District Excellence metrics applicable on your Product. * Escalate issues to Lead, Supervisor or Management as needed. Finance * Understand and follow credit policy 100% of the time. * Timely and correctly bill all processed entries, update CFIT notes with any exceptions. * Monitor and constantly work on preventing monetary losses. Security, Health and Safety * Responsible to inform immediately to the Branch's Health and Safety representative any unsafe condition that could put employees at risk in the work place as well as any incident or accident. To be the most effective in this position we are looking for the following skills and experience: * Experience in US Customs Brokerage (preferred) * Degree: Bachelor's degree in International Trade or equivalent, preferred. * Hands-on knowledge of Customs clearance functions or warehouse/Distribution, preferred. * Ability to complete work within standard procedures, guidelines and office policies. * Commitment to Exemplify our culture at all times. * Customer Satisfaction oriented. * Attention to detail oriented. * Effective interpersonal and communication skills, ability to communicate at all levels written and oral communication and presentations. * Able to develop and maintain a professional relationship with clients, service providers and employees. * Self-driven personality. * Strong organizational and time management skills. * Good computer skills, and ability to learn new programs and tools including knowledge of all Microsoft Office applications. * Flexible schedule. * English and Spanish fluency. * All your information will be kept confidential according to EEO guidelines

Keywords: Expeditors International of Washington, Inc., Laredo , Operations Agent, Sales , Laredo, Texas

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