Customer Service Representative/Dispatcher

Company: Bosch Group
Location: Laredo
Posted on: May 28, 2025

Job Description:

Company Description

We Are Bosch.

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our areas of activity are every bit as diverse as our outstanding Bosch teams around the world. Their creativity is the key to innovation through connected living, mobility, or industry.

Let's grow together, enjoy more, and inspire each other. Work #LikeABosch

• Reinvent yourself: At Bosch, you will evolve.
• Discover new directions: At Bosch, you will find your place.
• Balance your life: At Bosch, your job matches your lifestyle.
• Celebrate success: At Bosch, we celebrate you.
• Be yourself: At Bosch, we value values.
• Shape tomorrow: At Bosch, you change lives.
  
  Job Description
  
  Strong customer service oriented professional that is responsible for developing and maintaining excellent customer relationships with both internal and external customers. Possess flexibility within a team environment or individually with minimal supervision in a fast paced culture.
  
  
  • Professional etiquette dealing both in face-to-face communication as well as via telephone and email.
  • Support launch of customer delivery creation at warehouse.
  • Communication with both internal and external customers.
  • Heavy telephone and email communication to respond to customer inquiries in a timely manner and update when deviations occur.
  • Daily customer order pick creation.
  • Entry level material planning.
  • Transportation scheduling for both daily and expedite services utilizing customer websites and freight forwarding websites.
  • Office duties: filing, faxing, scanning.
  • Maintain and abide by records retention procedures per Central Directives.
  • Knowledge of what an escalation processes is and reasons.
  • Ability to problem solve utilizing the 5 Why's or 8D formats.
  • A team player that can effectively back up others as needed.
  • Other duties as assigned.
    
    Qualifications
    
    Basic Qualifications:
    
    
    • 3 - 5 years of experience in a warehouse environment required
    • Excellent computer skills and working familiarity with multiple software packages, preferably MS Office and SAP ERP software packages
    • Must have strong verbal and written communication skills, professional telephone etiquette, and the ability to handle stressful situations in an efficient, professional manner
    • Must have a sense of team response to satisfy sales goals and assure 100% customer satisfaction
    • Must be able to work with minimal or no supervision
      
      Preferred Skills:
      
      
      • Bilingual: English / Spanish
      • Associates Degree in Business or related discipline preferred
        
        Additional Information
        
        Indefinite U.S. work authorized individuals only. Future sponsorship for work authorization unavailable.
        
        In addition to your base compensation, Bosch offers a comprehensive benefits package that includes health, dental, and vision plans; health savings accounts (HSA); flexible spending accounts; 401(K) retirement plans with an employer match; wellness programs; life insurance; short- and long-term disability insurance; paid time off; parental leave, adoption assistance; and reimbursement of education expenses.
        
        Learn more about our full benefits offerings by visiting: www.myboschbenefits.com . Pay ranges included in the postings generally reflect base salary; certain positions may include bonus, commission, or additional benefits.
        
        Equal Opportunity Employer, including disability / veterans.
        
        Please note that employment is contingent upon the successful completion of a drug screen and background check. Candidates who have been offered the position must pass both screenings before their start date.
        
        To be the first to hear about relevant news, events and job opportunities, sign up for the appropriate Bosch Insider Community (Talent Network) below.
        
        
        • Technical Community
        • Commercial Community
        • Student Community

Keywords: Bosch Group, Laredo , Customer Service Representative/Dispatcher, Professions , Laredo, Texas