Customer Service Operations Specialist (Customs Entry Processing)
Company: DHL
Location: Laredo
Posted on: June 12, 2022
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Job Description:
Job Title: Customer Service Operations Specialist Job Location:
Laredo, TXWe have an outstanding career opportunity for a Customer
Service Operations Specialist in our Laredo, Texas facility. As a
Customer Service Ops Specialist you will be responsible for
completing the customs entry documentation into our computerized
system for our customers. These positions may work afternoon,
midnight, or weekend shifts. Come join our DHL team and establish a
career with the largest global transportation and Logistics
Company! **Starting hourly pay is $14/hour (with experience, hourly
rate "may" be higher) Key Responsibilities : Enter new customer
orders into our DHL computerized system to obtain release of cargo
Ensure all data is properly entered and/or uploaded completely in
an accurate and timely fashion Monitor communications sources for
escalations such as Outlook group mailbox, telephone calls, and
internal report sources Take appropriate actions to expedite
critical updates and monitor progress until resolved, maintaining
constant flow of communication with internal customers Maintains
positive and professional customer relationships (internal and
external) Processing of high complexity air/ocean shipments and
requires more thorough understanding of the different entry types
(ITAR, SDL, Temporary Imports, and Quota) May be assigned
additional tasks as needed Skills and Qualifications : HS diploma
or GED required (technical certification or Associate degree may be
required in some areas) Experience in logistics/freight forwarding
industry preferred Very strong Microsoft Office (Outlook, Excel,
Word, and PowerPoint) experience required Exceptional customer
service and problem solving skills Exceptional communication skills
Flexibility to work various shifts: days, evenings, nights, or
weekends Why join DHL Global Forwarding?We are part of Deutsche
Post DHL, the world's leading logistics provider with operations in
over 220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.htmlOur TOP EMPLOYER
prestigious certification attests to our best-in-class efforts to
attract and retain talent by fostering a positive work environment
and encouraging personal and professional development among
employees. At DGF, we don't build businesses. We believe in
building people so they can build the business and this means every
success that we have comes from our employees. Together, our
employees continue shaping our environment as a great place to work
and community that we are all proud of.As the world's leading
logistics' company, DHL offers a wide range of interesting job
challenges and opportunities in our different divisions around the
globe. Our performance management system supports us in recognizing
your potential, evaluating your performance, and continuously
planning the development of your career with DHL. We will always
enable you to take on responsibility and encourage your growth,
personally and professionally.We are proud of our history and what
we have created, a global market leader with 30,000 passionate
employees. Our aspiration is to become the undisputed leader in our
industry, when people think of forwarding; we want them to think
DGF, because we have:The largest global network with more than
30,000 passionate employeesThe most efficient processes and fastest
response timesThe best solutions and best customer service Our
Vision : The Logistics Company for the World Our Mission:
Excellence. Simply Delivered.Our Purpose: We connect people,
improving their lives.Our Values: Respect & ResultsOur Goals:
Employer, Provider, and Investment of Choice, Living Responsibility
About DHL Global Forwarding (DGF) : DHL Global Forwarding (DGF) is
the world leader in air freight services and one of the leading
providers of ocean freight services. Around 30,000 employees work
to ensure the transport of all kinds of shipments by air or sea.
DGF's logistics solutions span the entire supply chain, from the
factory to the shop floor. They also include special
transport-related services.Our business model is very asset-light,
as it is based on the brokerage of transport services between
customers and freight carriers. We consolidate shipments to achieve
higher volumes, purchase cargo space at better conditions and
optimize network utilization. Our global presence means we can
offer a variety of routing options and meet our customers'
increasing demand for multimodal shipments.We are part of Deutsche
Post DHL, the world's leading logistics provider with operations in
over 220 countries. Visit our career site on the web at
https://www.logistics.dhl/us-en/home/careers.html DHL Global
Forwarding is an equal opportunity employer. We evaluate qualified
applicants without regard to race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, and other legally protected characteristics. Work
Authorization : DHL Global Forwarding will only employ those who
are legally authorized to work in the United States. This is not a
position for which visa sponsorship will be provided. Individuals
who need sponsorship for work authorization, now or in the future,
are not eligible for hire for this role.Equal Opportunity Employer,
Disability/Vets. Click here for EEO Statements and Reasonable
Accommodations.
Keywords: DHL, Laredo , Customer Service Operations Specialist (Customs Entry Processing), Professions , Laredo, Texas
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