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Customer Service Operations Specialist (Customs Entry Processing)

Company: DHL
Location: Laredo
Posted on: June 12, 2022

Job Description:

Job Title: Customer Service Operations Specialist Job Location: Laredo, TXWe have an outstanding career opportunity for a Customer Service Operations Specialist in our Laredo, Texas facility. As a Customer Service Ops Specialist you will be responsible for completing the customs entry documentation into our computerized system for our customers. These positions may work afternoon, midnight, or weekend shifts. Come join our DHL team and establish a career with the largest global transportation and Logistics Company! **Starting hourly pay is $14/hour (with experience, hourly rate "may" be higher) Key Responsibilities : Enter new customer orders into our DHL computerized system to obtain release of cargo Ensure all data is properly entered and/or uploaded completely in an accurate and timely fashion Monitor communications sources for escalations such as Outlook group mailbox, telephone calls, and internal report sources Take appropriate actions to expedite critical updates and monitor progress until resolved, maintaining constant flow of communication with internal customers Maintains positive and professional customer relationships (internal and external) Processing of high complexity air/ocean shipments and requires more thorough understanding of the different entry types (ITAR, SDL, Temporary Imports, and Quota) May be assigned additional tasks as needed Skills and Qualifications : HS diploma or GED required (technical certification or Associate degree may be required in some areas) Experience in logistics/freight forwarding industry preferred Very strong Microsoft Office (Outlook, Excel, Word, and PowerPoint) experience required Exceptional customer service and problem solving skills Exceptional communication skills Flexibility to work various shifts: days, evenings, nights, or weekends Why join DHL Global Forwarding?We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don't build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of.As the world's leading logistics' company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:The largest global network with more than 30,000 passionate employeesThe most efficient processes and fastest response timesThe best solutions and best customer service Our Vision : The Logistics Company for the World Our Mission: Excellence. Simply Delivered.Our Purpose: We connect people, improving their lives.Our Values: Respect & ResultsOur Goals: Employer, Provider, and Investment of Choice, Living Responsibility About DHL Global Forwarding (DGF) : DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization : DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.Equal Opportunity Employer, Disability/Vets. Click here for EEO Statements and Reasonable Accommodations.

Keywords: DHL, Laredo , Customer Service Operations Specialist (Customs Entry Processing), Professions , Laredo, Texas

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