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Logistics Customer Service

Company: Manpower
Location: Laredo
Posted on: September 8, 2019

Job Description:

Looking to form part of a great company that offers excellent benefits and free education? Do you enjoy providing excellent customer service? Then we have a job for you.Manpower is currently looking for a CSR specialist for a very well established Logistics Company.Job DutiesProcesses orders and prepares correspondence to fulfill customer needs.Responsible for providing product, service, and transit information to the customer.Acts as a liaison to facilitate issue resolution.Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.Maintain customer records and updates account information.Maintain financial accounts by processing customer adjustments.Prepare product or service reports by collecting and analyzing customer information.Assist with order management and product management.Perform other duties as assigned.Qualifications High school diploma or equivalent.6-12 months of system, data entry or reporting experience. 6-12 months of warehouse experience.Working knowledge of warehouse systems, processes and procedures.Good written and verbal communication skills, time management skills, and organization skills.Ability to work specified shift. Thurs 3pm - 11:30pm, Fri 3pm - 11:30pm, Sat & Sun 8am - 5pm, Mon 3pm - 11:30pm. Has knowledge of commonly-used concepts, practices, and procedures within the logistics field.

Keywords: Manpower, Laredo , Logistics Customer Service, Other , Laredo, Texas

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