Rapid Response Commander
Company: VirtualVocations
Location: Laredo
Posted on: August 30, 2024
|
|
|
Job Description:
A company is looking for a Rapid Response Commander.
Key Responsibilities:
Effectively triage/run incidents/case escalations in a timely
manner for sensitive, urgent, or critical issues
Manage high intake volume of incident and case escalation
submissions
Lead complex troubleshooting conversations and problem-solving
skills to ensure coordination of resources
Required Qualifications:
2+ years in incident/escalation management or technical support
Flexibility to work non-standard hours, including weekends
Customer success mindset and ability to make good judgments
Ability to manage multiple customer escalations/incidents at
varying levels
Knowledge of Jira, SFDC, and Confluence is a plus
Keywords: VirtualVocations, Laredo , Rapid Response Commander, Other , Laredo, Texas
|
Click
here to apply!
|
