Merchandising Service Associate
Company: MSCCN
Location: Eagle Pass
Posted on: January 26, 2023
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Job Description:
Customer Service Provides SMART customer service at all times
through the daily execution of Lowe's customer service policies,
procedures and programs Builds relationships with vendors by
providing direction and checking to ensure merchandise resets are
completed according to Lowe's specifications Collaborates with the
Merchandising Service team and Manager by communicating project
priorities, schedule, and project needs (e.g., materials, supplies,
time) Although a majority of time of time will be spent in
activities that do not involve the direct interaction with
customers, the individual in this role is expected to engage with
customers when the opportunity arises. This includes: Understands
customers' needs and assists in locating, demonstrating, selecting,
carrying, and/or loading merchandise Engage with customers to
understand his/her needs and assists in locating, demonstrating,
selecting, carrying, and/or loading merchandise Listens to and
responds knowledgeably and promptly to customer and employee
questions by taking them to areas of the store and walking them
through projects when necessary Demonstrates sincere appreciation
to customers Communicates information to customers regarding all
stock, special order merchandise, feature benefits, application,
and warranty information related to Lowe's programs In-stock
Merchandises to plantogram, price, color block and places plants as
they arrive Fills plant racks onto plant tables per plantogram to
grand opening ready standards Identifies damaged or missing
signage, displays, and collateral and orders replacements in
accordance with merchandising standards and plantogram details
Updates/validates wayfinding and product location signage as well
as digital maintenance of this information throughout the store
Ensures cross merchandise, side stack products, j-hooks and gravity
feed bins are placed appropriately, helping to drive add-on sales
Assists with culling and pricing dead and distressed plants
Maintain a high level of communication and partnership with manager
and red vest associates Identify and communicate issues with
quality, quantity and additional needs to Red Vest Outside Garden
Manager and MSM Adjusts fixtures, rotates stock, and displays
products and support materials using power equipment (e.g., lifts,
order pickers) per service expectations and processes Clean and
Safe Stores Reviews, completes, and enters completion details
(when, what, amount of time spent, taking and uploading photographs
to confirm servicing completion, etc.) for all assigned service and
maintenance tasks Ensures all displays are safe and in working
order and repaired/replaced as needed Repairs/seals damaged
packaging and boxes including peg-hook items Removes all trash,
moves cardboard boxes to the bailer and moves plastic wrap and
other debris to the compactor Replaces light bulbs and alerts the
appropriate contact when additional maintenance issues are noted
(lights out, painting, etc.) Detects common signs of shoplifting,
theft, and other security risks, and promptly communicates them to
management and/or Asset Protection Ensures compliance with
housekeeping standards and programs (e.g., Zone Recovery) to
maintain cleanliness and organization of Outside Garden and working
areas Maintains a safe and secure work environment, which may
include conducting daily safety reviews, noting hazards, keeping
aisles clear, and securing doors and gates Adheres to all safety
requirements relevant to one's regular job duties: top stock
safety, reinstalling safety cables, use of aisle blockers, a tether
line on power equipment, spotters, and safety devices Operates
store equipment as needed depending on one specific role and
department (e.g., Zebra phone, telephone, paging system, copiers,
fax machines, computers, CCTV surveillance system, key cutter,
panel saw, paint mixer, flooring cutters, compacter baler) Verify
pricing is placed and accurate including BFS, 7x10, and promotional
signage I addition to the above responsibilities, this individual
is held accountable for other duties as assigned EEO Statement
Lowe's is an equal opportunity employer and administers all
personnel practices without regard to race, color, religious creed,
sex, gender, age, ancestry, national origin, mental or physical
disability or medical condition, sexual orientation, gender
identity or expression, marital status, military or veteran status,
genetic information, or any other category protected under federal,
state, or local law.
Keywords: MSCCN, Laredo , Merchandising Service Associate, Other , Eagle Pass, Texas
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