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Customer Account Specialist

Company: US Cold Storage
Location: Laredo
Posted on: June 12, 2021

Job Description:

Please send resumes to : mrangel@PRIMARY FUNCTIONS: The Customer Account Specialist will be responsible for providing Customer Service assistance and guidance for their assigned site. Customer Service department handles all customer requests, order entry, running daily reports and works very close with all departments to ensure all customer requests are handled in a timely manner.Key responsibilities include but are not limited to: Accuracy of all paperwork produced. Follow all customer requirements. Assist supervision/management as needed. Filing. Answer door, phone calls, and ship office windows. Follow company policies, guidelines and work instructions. Warehouse work as needed (labeling, re-boxing, etc.) All CSRs will be expected to learn at least one other CSRs Account. Maintain professional relationship with the carriers and customers. Professional and courteous to team members.Functions may vary dependent on areas of operation.DUTIES AND RESPONSIBILITIES Include the following. Other duties as assigned. Processing cross docks Holding product and dealing with customer rush shipments Verifying inventory Researching OS&Ds and creating reports Posting inbound and outbound orders Inputting orders on time to be shipped on pools Cut logs and adjustments Researching customer requests Reporting on turn times Ensuring electronic transactions are not failingMiscellaneous Maintain a professional manner in appearance and communications at all times. Participate in staff and/or customer meetings if required. Develop PC/tablet skills to perform any e-mailing, reports, label preparation, order release, driver sign-out, inventory checks and/or any type of PC/tablet function necessary for that specific area.Safety, Housekeeping, Security Safety glasses, seat belts, and ID badges must be worn if associates are on forklifts. Follow posted security procedures at all times while in the building. Maintain a clean, neat and orderly work/lunch room area. Required to attend Ammonia Training Class yearly.Responsibility and Authority Initiate action to prevent the occurrence of any non-conformities relating to product, process, and quality systems. Identify and record any issues relating to product, processes and/or quality. Initiate, recommend, or provide solutions through appropriate channels. Verify the implementation of solutions.MANDATORY JOB REQUIREMENTSThe requirements that an individual must absolutely possess to perform the essential functions of the job : Capable of typing in English and Spanish. Have good arithmetic skills. Be able to read and write English and Spanish. Capable of following verbal and written instructions. Available to work various shifts. Capable of sitting for extended periods of time. Understand and follow company policy as stated in the employee handbook. Pleasant and proper phone etiquette.QUALIFICATION REQUIREMENTS: The knowledge, skills, and abilities listed below are representative of the qualifications required to successfully perform each essential duty. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Education: High School Degree preferredExperience: 1 to 3 years preferred.-Excellent communication skills, written and oral. - PC, leadership and planning skills helpful.-Experience in AS400, SAP, Word, Excel and Powerpoint preferred.-Experience with warehouse paperwork preferred.-Candidates may be required to successfully complete the forklift training program.PHYSICAL DEMANDS: The physical demands described below are representative of those required of an individual performing the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. Stand, walk; use hands and feet to finger, handle, or feel objects, tools, or controls; talk or hear. Work longer hours as needed to satisfy customer and USCS daily and seasonal requirements. Have acceptable and / or correctable vision. Work is generally sedentary, with no specific need for physical coordination or effort. May require physical effort associated with using the computer to access information, or occasional standing, walking, lifting needed to carry out everyday activities.The above job description may not include all tasks necessary to complete the job. The job description is a listing of the most common tasks the associate will be required to perform in that job area. The administrator will be required to perform all of the above listed tasks.

Keywords: US Cold Storage, Laredo , Customer Account Specialist, Other , Laredo, Texas

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