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Care Coordinator

Company: Universal Health Services
Location: Laredo
Posted on: June 12, 2021

Job Description:

Responsibilities

Job Summary:

The Care Coordinator delivers innovative, proactive and compassionate service that exceeds our member's expectations. The Care Coordinator is the knowledgeable and trusted advocate for Prominence members, as well as represents facility and its policies and procedures when assisting customers through initial contacts, education opportunities, inquiries, problems or complaints. The Care Coordinator provides effective two-way communication to ensure quality services and appropriate problem resolution for all parties involved. The main focus of this position is contacting Prominence Health Plan Medicare members by phone to inform and educate them on the health insurance offerings, products or services, as well as respond to inquiries and assist with quality improvement and member health assessments. The Care Coordinator will work with Senior Care Coordinators, other Prominence Department members and health care providers, on helping members develop realistic and attainable mental and/or physical health goals, and assist members in identifying needed resources to help accomplish member goals.

Qualifications

Regulatory Requirements:

Bachelor's degree in Community Health, Public Health, or related field.

Minimum 3 years' experience in customer service or similar public contact work related to communication, problem-solving and customer satisfaction.

CPR Certification

Valid Driver's license, applicable insurance and reliable transportation required.

Language Skills:

Ability to effectively communicate in English, both verbally and in writing.

Skills:

Empathetic, Caring, Compassionate Listener.

Excellent computer skills.

Able to work with a diverse multicultural and socioeconomic population.

Familiarity with health care delivery and/or health insurance programs.

Knowledge of medical terminology.

Ability to prioritize and multi-task.

Strong problem-solving and critical thinking skills.

Experience working with the Medicare population segment preferred.

Ability to travel local and regional up to 20 to 30% of the time.

Keywords: Universal Health Services, Laredo , Care Coordinator, Other , Laredo, Texas

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