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F&B Operations Manager

Company: Kickapoo Lucky Eagle Casino
Location: Eagle Pass
Posted on: June 12, 2021

Job Description:

Reports to:

Director of Food and Beverage


FOH Restaurant Venue Managers, Assistant Managers and Supervisors

Job Summary:

The Food and Beverage Operations Manager is responsible for providing and creating, a fun, exciting and profitable restaurant and beverage environment. Responsibilities include the successful execution of service related operations within the established operational standards.

Essential Functions:

  • Ensure compliance with the applicable Tribal, Federal and other laws and gaming regulations and Kickapoo Lucky Eagle policies and procedures.
  • Ensure the highest possible standards of guest services by properly listening and responding to guest and team member concerns and questions.
  • Ensure that all food and beverage products served meet the established specifications and standards.
  • Track team member cash variances, and ensure wage deductions are made, in accordance with policies and procedures.
  • Ensure the proper level of service is provided based on forecasted need.
  • Work closely with other Food and Beverage management to ensure proper staff & management coverage is present at all times through effective, methodical scheduling and planning.
  • Complete required daily and weekly checklists and reports.
  • Work with the Finance and IT departments to ensure that all revenues are captured and reported accurately.
  • Execute and audit front of the house food supply and cigarette inventory, cost control systems, and processes.
  • Analyze and evaluate Food and Beverage department profits and loss statements and make recommendations as to alternate courses of action.
  • With the Director of Food and Beverage, Manager, Assistant Managers and Chef direct the Inventory Clerks in matters pertaining to the purchase of products.
  • Respond immediately to any guest complaints to ensure that corrections are made and that 100% guest satisfaction is met.
  • Maintain a clean, sanitary, safe and comfortable work environment for team members and guests.
  • Create a positive work environment that fosters harmony and growth.
  • Ensure that all service equipment is operated safely and with reasonable care, reporting mechanical problems to the proper department for repair.
  • Ensure that casino, property and departmental goals are identified, achieved and positive results are maintained.
  • Through coaching, teaching and training, lead restaurant department personnel in the proper performance of their duties; leading by positive example at all times. Document these actions as necessary.
  • Set performance expectations and provide coaching and operational support of the staff.
  • Responsible for coordinating the responsibilities of the Assistant Managers, Supervisors and other leadership positions within the front of house and beverage operations.
  • Demonstrate and promote KLECH core values and MAD skills.
  • Manage and maintain security of confidential information entrusted to position.
  • Attend and satisfactorily complete all required training as assigned.
  • Monitor compliance with Federal currency transaction reporting requirements, Title 31 requirements and IRS Currency Transaction Reports and property established Anti-Money Laundering policies. Maintain accurate MTL, MIL, CTR and SAR as needed.
  • The essential functions listed above are not an all-inclusive list but rather a general representation of the duties and responsibilities pertinent to this position. The duties and responsibilities will be subject to change based on organizational needs and/or deemed necessary by the Director.
  • Perform other duties as assigned.

Minimum Requirements to Qualifications:

  • Must have High School Diploma or GED.
  • Four-year college degree or a minimum of five (5) years operational experience in free standing restaurant, casino restaurant or a buffet type operation.
  • Strong communication skills in English both written and oral. Spanish or other language skills a plus.

Other Criteria:

Qualified Kickapoo Traditional Tribe of Texas Members and qualified Native American preference is observed.

Skills and Abilities:

  • Ability to work independently with minimal supervision.
  • Ability to maintain effective relationships with the General Manager, Directors, Managers, vendors and all staff.
  • Ability to work under pressure in a fast paced, stressful environment.
  • Ability to meet multiple deadlines and multi-task.
  • Ability to have strong critical thinking, analytical and guest service skills.
  • Must possess a positive attitude with strong organizational and leadership qualities.
  • Ability to add, subtract, multiply and divide in all units of measure.
  • Ability to define problems, collect data, establish facts and draw conclusions.
  • Ability to understand complex instructions and material.
  • Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers of all levels.
  • Ability to work effectively with individuals and demonstrate leadership and team building skills with empathy and enthusiasm.
  • Ability to maintain confidentiality.
  • Ability to follow and comply with established Casino guest service programs.

Physical Demands:

  • While performing the duties of this position, the team member is regularly required to stand, sit, walk, push, pull, bend for extended periods; reach with hands and arms; talk and listen on a regular basis.
  • The team member must be able to concentrate for prolonged periods.
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision and depth perception.
  • The team member must be able to communicate effectively in person or using telecommunications equipment.
  • The team member must have the hand-eye coordination and manual dexterity to operate a keyboard, touch-screen display, telephone and calculator.
  • Frequently lift and/or move up to 30 lbs.

Work Environment:

  • Back of the house, casino floor and normal office setting.
  • Frequent walking and standing in a smoke-filled environment and frequent contact with the general public.
  • Temperature controlled environment with varying noise levels. May be exposed to high levels of noise throughout the day.
  • Extended hours and irregular shifts may be required including nights, weekends and holidays.
  • Must be able to perform under pressure and work long hours under stressful conditions.
  • May be exposed to the risks associated in attempting to resolve issues with difficult guests and extremely irate staff members.
  • May be exposed to various types of lighting including, but not limited to: artificial fluorescent lights, flashing lights, strobe lights, multiple colored lights, etc.
  • Travel may be required to perform one or more essential functions of this position.

Conditions of Employment:

  • Must be able to obtain and retain a KTTT Gaming Commission License, including successful completion of background check necessary to obtain and maintain license. Responsible to keep all documents current and valid at all times.
  • Must be able to provide authorization to work in the United States.
  • Must be at least 18 years of age.
  • Must have access to reliable transportation to commute to and from work.
  • Must comply with KLEC handbook, internal policy and procedures, and gaming regulations set within KLEC.

Keywords: Kickapoo Lucky Eagle Casino, Laredo , F&B Operations Manager, Other , Eagle Pass, Texas

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