THE PLANET FITNESS MISSION
We at Planet Fitness are here to provide a unique environment in
which anyone, and we mean anyone, can be comfortable in a diverse,
judgment free zone where a lasting, active lifestyle is built. Our
product is a tool. A means to an end. Not a brand name or a mold
maker, but a tool that can be used by anyone. In the end, it's all
about you. As we evolve and educate ourselves, we will seek to
perfect this safe, energetic environment, where everyone feels
accepted and respected. We are not here to kiss your butt, only to
kick it if that's what you need. We need you, because face it, our
planet wouldn't be the same without you. You belong!
Title: Member Services Representative
Reports to: Club Manager
Look no further if you like to have fun, positively impact
people, and grow your leadership skills in the coolest place on the
planet. Your opportunity has arrived! United PF is dynamic, growing
and continually evolving. If you thrive in a changing environment
and have a passion for people, then United PF may be the place for
you. A role with United PF Partners is an opportunity to be a part
of something special. If you would love working for a
rapidly-growing company that changes people's lives for the better
each and every day, helps them live healthier, doesn't judge
anyone, and supports their communities and the Boys and Girls club,
then this may be your dream job!
What You'll Be Doing
As a Member Services Representative you are a high energy,
positive member of the team providing members with an unprecedented
experience and encouraging them in achieving their fitness goals.
You will make them feel like family in a clean, judgment-free
environment. You will create "raving fans" by delivering +1%
customer service, continually engaging and encouraging our members
to succeed on their fitness journey.
- You will ensure our club is super clean because our members
value this and we're known for that too.
- Finding new and current members to join the fitness trainer in
- You'll impress new and existing members when you introduce them
to our Black Card amenities. They're going to want these
- You will help the entire team at the welcome desk checking in
our members while providing
greetings and farewells to them. Assist with fun energetic,
non-high-pressure tours, as well as member enrollment, and other
- Be a leader! Be passionate - love what you do! Have fun and
invite members to do the same!
- Your schedule will vary. Shift could involve any of our hours
of operation, including weekends and holidays.
- United PF offers competitive salaries, PF Black Card membership
and opportunities for growth.
What You'll Bring to the Table:
- Birthdate that confirms you are a minimum of 18 years of
- Passion for helping others.
- Understanding the physical demands may involve but are not
limited to, communicating, standing, walking, bending, lifting up
to 50lbs, reaching, climbing, balancing, kneeling and handling
potentially hazardous chemicals.
- On-time dependability because you know people are counting on
- High School diploma or GED equivalent.
- Must be able to occasionally lift, push, or pull at least 50
- Must be able to stand, walk, sit, reach with hands and arms,
bend, balance, stoop, kneel, twisting, or crouch.
About United PF
United PF ("UPF") is the largest developer and operator of
fitness clubs under the Planet Fitness brand. United PF operates in
the High Value Low Price (HVLP) segment of the fitness market and
serves 1.1 million members across more than 160 clubs. UPF is
diversely positioned across 14 states - Arizona (37 clubs) and
Texas (24 clubs) represent its two largest markets - and multiple
market types ranging from urban metro to small markets. The Company
was formed in 2016 via the merger of five Planet Fitness franchisee
platforms and has grown through consistent organic site development
and four additional tuck-in acquisitions. United PF is
headquartered in Austin, Texas.
United PF is owned by American Securities, a leading U.S.
private equity firm that invests in market- leading North American
companies with annual revenues generally ranging from $200 million
to $2 billion and/or $50 million to $200 million of EBITDA.
American Securities and its affiliates have approximately $23
billion under management and based in New York with an office in
About Planet Fitness
Founded in 1992 in Dover, NH, Planet Fitness is one of the
largest and fastest-growing franchisors and operators of fitness
centers in the United States by number of members and locations. As
of June 30, 2020, Planet Fitness had more than 15.2 million members
and 2,059 stores in 50 states, the District of Columbia, Puerto
Rico, Canada, the Dominican Republic, Panama, Mexico, and
Australia. The Company's mission is to enhance people's lives by
providing a high-quality fitness experience in a welcoming,
non-intimidating environment, which we call the Judgement Free
Zone. More than 95% of Planet Fitness stores are owned and operated
by independent business men and women.
We are an equal opportunity employer and all qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, national origin, disability status,
protected veteran status, or any other characteristic protected by
JOIN THE CLUB.
Enhancing people's lives with an affordable, high-quality
fitness experience requires a team of inspiring, motivated and
fun-loving go-getters. As one of the largest and fastest-growing
franchisors and operators of fitness centers in the United States,
Planet Fitness is just getting warmed up. We're continuously
seeking top talent to join us in cultivating the Judgement Free
Zone and shaping the future of our brand. With more than 2,000
locations in all 50 states, the District of Columbia, Puerto Rico,
Canada, the Dominican Republic, Panama, Mexico and Australia,
there's plenty of opportunity on our Planet and we are always
looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means
to an end; not a brand name or a mold maker, but a tool that can be
used by anyone. To use our product, members need to feel inspired
and motivated. That's where you come in. If you're looking for a
place where you can make a difference in a customer's life, you've
found it. Come to add your mojo to the Judgement Free Zone, but
stay for the feeling that you're making a difference on our
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR
Employees at a franchise location are employed by the Franchisee
and are not employees of PFHQ (the Franchisor). PFHQ neither
dictates nor controls labor or employment matters for franchisees
or their employees, and does not retain any reserved authority to
control the terms and conditions of employment for franchisees or
their employees. Each franchisee is responsible for ensuring
compliance with local, state and federal law.