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Customer Service Coordinator / Parts Coordinator First Shift!

Company: Ryder System
Location: Laredo
Posted on: May 3, 2021

Job Description:

Current Employees:If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here (to log in to Workday to apply using the internal application process. To learn how to apply for a position using the Career worklet, please review this quick reference guide (.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (are the driving force behind our company.Start your career with Ryder today!Full time Customer Service Coordinator / Parts Inventory Coordinator position available in Laredo, TX!Tuesday to Saturday Schedule!Sundays and Mondays OFF!First Shift! 9AM to 5PM$17.82 hourly paid WEEKLY full time, 401k, health, dental, vision and life insurance!SummaryThe CSC/Parts person will support the shop management process through timely customer communications and scheduling, inventory ordering and stocking, repair follow-up and maintenance file management.Essential FunctionsCUSTOMER SERVICE:Improve the quality and consistency of customer communications and meet customer's expectationsPerform customer relationship activities to include customer interface, issue resolution and customer satisfactionExecute customer communication protocol pertaining to PM scheduling and follow-up, breakdowns and vehicle status updatesImprove the quality and consistency of customer communications and ensure customer's expectations are metDrive improvement of Customer Satisfaction (CSI) scoresWORK FLOW MANAGEMENT:Enhance branch productivity through effective work scheduling and planningCreate repair order tasks and update work planning sheetReview maintenance reports to identify and schedule preventative maintenance, repair campaigns and vehicles requiring follow-upCoordinate with rental counter to identify repair requirements, available substitute units and vehicle wash requirementsCoordinate outside repair with vendors and customersProvide a resource that allows the management team time to effectively manage shop operationsPARTS MANAGEMENT:Contribute to cost containment through effective inventory planning and warrantyExecute parts inventory management processes to include conducting physical inventory, parts ordering, receiving, stocking, managing purchase orders and parts invoice and coordinating parts pick-up and deliveryMake recommendations on min-max levels to the inventory planning teamManage parts obsolescenceShip warranty and return partsOrganize and ensure cleanliness in the parts roomADMINISTRATIVE:Effectively handle all incoming shop callsClerical duties within the shop operations which include vehicle maintenance filesProcess all Account PayableCreate repair orders for techniciansAdditional ResponsibilitiesContribute to cost containment through effective inventory planning and warrantyEnhance branch productivity through effective work scheduling and planningPerforms other duties as assigned.Skills and AbilitiesDetail oriented with excellent follow-up practicesStrong verbal and written communication skillsApply effective phone skillsCapable of multi-tasking, highly organized, with excellent time management skillsFlexibility to operate and self-driven to excel in a fast-paced environmentAbility to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors)Ability to work independently and as a member of a teamStrong computer skills including spreadsheets and word processing software advanced requiredQualificationsH.S. diploma/GED requiredFive (5) years or more Customer Service with issues resolution experience requiredStrong computer skills including spreadsheets and word processing software advanced required#INDtech#FB#Li-postDOT RegulatedNoJob CategoryOperations and SupportRyder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North Americas largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.#wd

Keywords: Ryder System, Laredo , Customer Service Coordinator / Parts Coordinator First Shift!, Other , Laredo, Texas

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