Customer Experience Colleague
Posted on: May 3, 2021
Macy?s is proudly America?s Department Store. There?s a
reason we?ve been around for 160 years. Customers come to us for
fashion, value and celebration. Macy?s is also known for giving
back to our communities.
The magic of Macy?s ultimately comes alive in our stores,
and our store colleagues are the ones making it happen. They
provide outstanding customer service, create a memorable shopping
experience, and drive sales results. A store position at Macy?s
(seasonal, part-time, or full-time) is the perfect way to explore
the world of retail. Some of Macy?s top executives started their
careers as part-time retail sales associates. Our store positions
are ideal for forming relationships, building teams, and developing
leadership skills to grow your career at Macy?s. Macy?s stores are
ideal for building capability in creating partnerships, building
teams, and developing the leaders of tomorrow. Macy?s is the
?Academy? for retail careers.
Store colleague position (whether it?s a seasonal job,
part-time retail job, or a full-time career) is the perfect way to
launch a career in the world of retail. Many of Macy?s top
executives started their careers in part-time retail sales roles,
or as recent college graduates into our development programs in the
various functions at Macy?s.
As a Customer Experience Colleague (CXC), you will prioritize
the customer experience by selling to our customers in the moment
to service their needs. You will drive enterprise wide
cross-category selling across multiple selling platforms to deliver
sales goals and achieve sales growth. This position exemplifies the
We Care service model throughout the store. You will enhance the
shopping experience by providing personalized service in all
departments. This role requires a can-do attitude that goes above
and beyond and has a personable and efficient approach when
servicing the customer. You will collaborate and build great
partnerships with peers, especially with At Your Service
colleagues. and connect your customer to a Personal Stylist when
- Ensure the customer is the top priority by actively
attending to the needs of the customer, whether or not it
culminates in a sale.
- Role model the We Care service model (Safety,
Support, Service) throughout the store, going above and beyond to
service customers and support colleagues.
- Provide an exceptional customer experience by
selling merchandise and meeting any need our customer may have
whether its in-store or through virtual selling.
- Leverage product knowledge and digital resources
(product descriptions, customer reviews, etc.) to increase sales by
educating and assisting the customer and expanding their
merchandise options to enable the best choices.
- Effectively develop and maintain relationships
throughout the store in order to problem solve and create the best
possible outcome for the customer.
- Leverage Product and vendor information to sell by
sharing trends and styles in various
- Assist the customer in making the best product
choices focusing on size and fit in apparel areas.
Communicate and provide customer feedback daily with Customer
Experience Manager, in order to create a better customer
- Promote your services by leveraging company social
media assets to engage with customers.
- Demonstrate a professional, can-do
- Maintain high customer readiness standards: deliver
a clean, neat and easy-to-shop environment.
Be proficient in POS and MPOS systems including Search and Send, My
Client and MSA Order Entry.
- Understand the promotional calendar and utilize it
for the purpose of driving sales.
- Ensure shortage prevention initiatives are
- Perform other customer-facing duties, as
- Regular, dependable attendance and
- Minimum 1 year previous
Selling or retail experience
- Ability to effectively
communicate and present information to customers, peers and all
- Basic math functions such
as addition, subtraction, and calculating percentages; ability to
- Self-starter, able to work
independently and as part of a team, ability to prioritize tasks
and must have good time management skills; ability to build
relationships and convert customers into clients.
Understanding of technology and proficiency in POS, computers,
tablets, smart phones, work-associated apps, and social
- Strong interpersonal skills
with proven ability to communicate and share information with
diverse groups of customers and
- Resourceful and able to
adapt quickly to changing
- Resourceful self-starter,
works well independently as well as part of a team, and able to
adapt quickly to changing
- Ability to work a flexible
schedule with retail hours, including day, evening, weekends,
- Position requires prolonged periods of
standing/walking around store or department.
- May involve reaching, crouching, kneeling,
stooping, color vision and climbing ladders.
- Frequent use of computers and other technology
necessary to perform job duties, including handheld electronic
- Frequently lift/move up to
description is not all-inclusive, and Macy?s Inc. reserves the
right to amend this job description at any time. Macy?s Inc.
is an Equal Opportunity Employer and is committed to a diverse and
inclusive work environment. Candidates for positions in San
Francisco ONLY can review their rights and the Company?s
obligations under SFPC Art. 49
here. Candidates for positions in Los Angeles
ONLY can review their rights and the Company?s obligations
under LA MC Ch. XVIII Art.
9 here. Candidates for
positions in Philadelphia ONLY can review their rights and the
Company?s obligations under PC Ch. 9-3500
Keywords: Macy?s, Laredo , Customer Experience Colleague, Other , Laredo, Texas
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