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Customer Service Representative

Company: IBOC Laredo
Location: Laredo
Posted on: May 3, 2021

Job Description:

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects it's dedication to the growth and success of it's employees, customers and communities. IBC bank hires talented, creative and dedicated individuals to help our business succeed. We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence. We are currently seeking to fill positions across all business segments.IBC's focus is to be customer centric and strive to provide excellent customer experience.Time Type:Full timeDepartment:1140 Call CenterJob Summary: The Customer Service Representative I is responsible for the handling of daily customer service operations of the Laredo Call Center. The position interacts with a high volume of customers providing information in response to inquiries about IBC products and services.Job Description:ESSENTIAL JOB FUNCTIONSThe statements on this job description are intended to describe the general nature of level of work being performed by incumbents. They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.Serves incoming calls utilizing bank resources and training requirements to execute successful resolution on all issues relating to the customer's relationship with the bank.Process accounts maintenance to protect bank and ensure integrity of core.Facilitates the transfer of funds.Duties as assigned.SKILLSBilingual in Spanish and EnglishActive ListeningActive LearningCritical ThinkingNegotiationPersuasionService OrientationSpeakingSocial PerceptivenessTime ManagementAbility to navigate easily on a computer with multiple applicationsEDUCATION & EXPERIENCEHigh School diploma or GED6 months of customer service experience preferred

Keywords: IBOC Laredo, Laredo , Customer Service Representative, Other , Laredo, Texas

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