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Work At Home Customer Service Representative ($10/hr plus Incentives)

Company: C3 Customer Contact Channels
Location: Laredo
Posted on: May 13, 2019

Job Description:

Work At Home Customer Service Representative ($10/hr plus Incentives) Company Overview C3 is a global provider of contact center services for corporations who view customer care as a strong component of their growth and brand development strategies. C3 builds solid partnerships with its clients based on mutually determined business objectives. Our service offerings include; contact center services, web services, data analysis, back office solutions and consulting services. Although C3 is a global organization, the company prides itself on delivering boutique level client service aboard a foundation of operationally and technologically sound practices on par with any of the other leading providers in the industry. Consistency across our centers, regardless of geography, is at the core of our operating philosophy. Customer Service Representative (Work from Home) Position Purpose : In this role you will take your exemplary customer service skills, patience, understanding and compassion to answer inbound phone calls for our clients' members. You will answer questions related to their healthcare benefits. We offer opportunity for you to earn additional cash incentives for reaching your goals in addition to your base pay. We also offer medical, dental, vision, and 401K benefits as well as earned PTO. Job Responsibilities Professionally handle a high volume of incoming callsThoroughly and efficiently gather customer information, assess and fulfill customer needs and educate customers where applicable regarding products and servicesAbility to utilize and navigate multiple systems simultaneouslyBe dependable and meet all attendance requirementsResolve customer issues via one call resolution guidelines and/or escalated processMeet or exceed company and client performance metricsMaintain a balance between company policy and client benefit in decision makingContinuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customersResponsible for call disposition or compiling and documenting customer information as requiredAbility to accept and embrace changes within the current business environment Qualifications Ability to pass a drug screen and background checkDedicated area to work from in your homeInternet speed requirement of 5 Mb/s for download speeds and 1 Mb/s for upload speeds (Wireless access is not permitted)Demonstrated passion for excellence with respect to treating and caring for customers, especially senior citizensStrong decision making and analytical abilitiesAbility to identify customer needs and clearly articulate products and servicesSchedule flexibility to include weekends, evenings, possible holidays and occasional overtimeHighly developed sense of integrity and commitment to customer satisfactionMeet all attendance and dependability requirementsBe a team playerSystem Requirements The employee is responsible for purchasing/using their own equipment per specifications below: Internet Requirements:5 Mb/s download 1 Mb/s upload speedFlat screen 19" monitorHeadset: HW52 Model Standard with HIS cords(All other equipment will be provided)Employee is responsible for maintaining current anti-virus definitions and OS updates.Twice a year the employee will be required to complete a workstation audit to ensure all requirements are being met.If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you. Become a FAN today, and be on your way to a rewarding career!

Keywords: C3 Customer Contact Channels, Laredo , Work At Home Customer Service Representative ($10/hr plus Incentives), Hospitality & Tourism , Laredo, Texas

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