Food Beverage Supervisor
Company: Kickapoo Lucky Eagle Casino
Location: Eagle Pass
Posted on: April 8, 2021
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Job Description:
Reports to: F&B Assistant Manager Supervises: Shift Leads,
Cashiers, Cashier/Barista, Host/Cashiers, Dining Room Attendants,
Inventory Clerks, and Restaurant Servers. Job Summary: Oversee the
shift while on duty in order to create a pleasant dining and
beverage experience that will ensure guest satisfaction. While
performing the duties in this position, the team member is required
to have and maintain a positive demeanor and pleasant attitude
towards all guests and team members. Essential Functions: ---
Ensure compliance with the applicable Tribal, Federal and other
laws and gaming regulations and Kickapoo Lucky Eagle policies and
procedures.--- Ensure the highest possible standards of guest
services by properly listening and responding to guest and team
member concerns and questions.--- Supervise day-to-day activities,
planning, assigning and delegating of position responsibilities of
restaurant front line team members.--- Assist in the annual review
of team member performance, schedules, and administrative functions
as directed.--- Assist and keeps track of the cigarette vending
machine inventory program.--- Assist with the correcting and/or
approving time cards.--- Periodically checks on guests to ensure
their service needs are met.--- Responsible for serving requested
food or/and beverages to guests and ensure that supplies are
maintained.--- Ensure that venues are properly stocked.--- Maintain
adequate staffing levels to ensure guest satisfaction.--- Assist in
the training of the front of the house personnel.--- Responsible
for covering a shift when a team member is unable to report for
work.--- When working as a cash handling team member, all
requirements/job duties from a cashier/bartender will apply. Must
take out till from Cage and turn in till at end of shift. Must
balance out and turn in any cash equivalent slips with balance
sheet attached to the Revenue Audit drop box.--- Cover breaks for
all front of the house team members when necessary.--- Will help
with the cleaning and stocking of all outlets, as well as, maintain
the cleanliness of all tables and beverage service stations.---
Responsible for checking the front of house areas ensuring these
locations have been swept, mopped, sanitized and that all equipment
is clean and organized.--- When necessary, will be responsible for
checking that all bars are clean and all items are in their
designated place.--- Assist with the checking in and storing of
products when delivered.--- Responsible for checking out keys to
open and close bars.--- Responsible for checking out cigarette keys
to open cigarette machines when there are problems with the
machine.--- Ensure all areas are properly cleaned and sanitized
before closing each shift.--- Maintain and enforce health
department guidelines and sanitation practices.--- Promptly and
professionally handle guest issues and communicate problems and
concerns to department managers.--- Demonstrate and promote KLECH
core values and MAD skills.--- Manage and maintain security of
confidential information entrusted to position.--- Attend and
satisfactorily complete all required training as assigned.---
Monitor compliance with Federal currency transaction reporting
requirements, Title 31 requirements and IRS Currency Transaction
Reports and property established Anti-Money Laundering policies.
Maintain accurate MTL, MIL, CTR and SAR as needed.--- The essential
functions listed above are not an all-inclusive list but rather a
general representation of the duties and responsibilities pertinent
to this position. The duties and responsibilities will be subject
to change based on organizational needs and/or deemed necessary by
the Director.--- Perform other duties as assigned. Minimum
Requirements to Qualifications: --- Must have a High School Diploma
or GED.--- Must be able to obtain and maintain a current TABC
(seller/server) Certification.--- One (1) year experience in both
restaurant and beverage operations, preferred.--- Experience in
cash handling, preferred.--- Gaming industry experience,
preferred.--- Strong communication skills in English both written
and oral. Spanish or other language skills a plus. Other Criteria:
Qualified Kickapoo Traditional Tribe of Texas Members and qualified
Native American preference is observed. Skills and Abilities: ---
Ability to work independently with minimal supervision.--- Ability
to maintain effective relationships with the General Manager,
Directors, Managers, vendors and all staff.--- Ability to work
under pressure in a fast paced, stressful environment.--- Ability
to meet multiple deadlines and multi-task.--- Ability to have
strong critical thinking, analytical and guest service skills.---
Must possess a positive attitude with strong organizational and
leadership qualities.--- Ability to add, subtract, multiply and
divide in all units of measure.--- Ability to define problems,
collect data, establish facts and draw conclusions.--- Ability to
understand complex instructions and material.--- Ability to
establish and maintain professional relationships with individuals
of varying social and cultural backgrounds and with co-workers of
all levels.--- Ability to work effectively with individuals and
demonstrate leadership and team building skills with empathy and
enthusiasm.--- Ability to maintain confidentiality.--- Ability to
follow and comply with established Casino guest service programs.
Physical Demands: --- While performing the duties of this position,
the team member is regularly required to stand, sit, walk, push,
pull, climb and bend for extended periods; reach with hands and
arms; talk and listen on a regular basis.--- The team member must
be able to concentrate for prolonged periods.--- Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision and depth perception.--- The team member
must be able to communicate effectively in person or using
telecommunications equipment.--- The team member must have the
hand-eye coordination and manual dexterity to operate a keyboard,
touch-screen display, telephone and calculator.--- Frequently lift
and/or move up to 30 lbs. Work Environment: --- Casino floor, back
of the house and normal office setting.--- Frequent walking and
standing in a smoke filled environment and frequent contact with
the general public.--- Temperature controlled environment with
varying noise levels. May be exposed to high levels of noise
throughout the day.--- Extended hours and irregular shifts may be
required including nights, weekends and holidays.--- Must be able
to perform under pressure and work long hours under stressful
conditions.--- May be exposed to the risks associated in attempting
to resolve issues with difficult guests and extremely irate staff
members.--- May be exposed to various types of lighting including,
but not limited to: artificial fluorescent lights, flashing lights,
strobe lights, multiple colored lights, etc.--- Travel may be
required to perform one or more essential functions of this
position. Conditions of Employment: --- Must be able to obtain and
retain a KTTT Gaming Commission License, including successful
completion of background check necessary to obtain and maintain
license. Responsible to keep all documents current and valid at all
times.--- Must be able to provide authorization to work in the
United States.--- Must be at least 18 years of age.--- Must have
access to reliable transportation to commute to and from work.---
Must comply with KLEC handbook, internal policy and procedures, and
gaming regulations set within KLEC.
Keywords: Kickapoo Lucky Eagle Casino, Laredo , Food Beverage Supervisor, Hospitality & Tourism , Eagle Pass, Texas
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