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Manager Service Delivery

Company: Livingston International
Location: Laredo
Posted on: November 30, 2019

Job Description:

Join Livingston and to grow your career and your knowledge about the constantly changing world of international trade. Livingston is a market leader offering customs brokerage, consulting and compliance, and freight forwarding services across North America and around the world.--Livingston has over 3,200 employees at more than 100 key border points, seaports, airports and other strategic locations in North America, Europe and Asia.--Our fast-paced and collaborative environment offers you the opportunity to work with a great team, learn, and develop your expertise in the complex and evolving world of trade. The Manager Service Delivery is responsible for providing leadership and resource management to ensure efficient production and satisfaction with the client. This position focuses on Mexican export operations and will lead the team on export compliance. Duties include: day to day administration of the Client Service Team; managing the overall service delivery to the clients through release and classification; coordinating 'single-point of contact' for the Client Service Team; and ensuring client relationships are maintained through proactive client contact and superior customer service. Responsibilities: Ensure accurate and timely AES filing of all shipments for the designated client base. Support Mexican customs brokerage-export. Coordinate southern cross border services (Mexican brokerage, AES and related services). Increase automation of customer transactions where possible, ensure account profiles are user-friendly and contain all necessary information to file AES transactions and facilitate cross border movements. Maintain an excellent working relationship with clients and carriers.--Monitor the effectiveness of these relationships and develop programs/processes to improve them through the Service Delivery Team.--As necessary, handle highly complex client service issues in a professional manner. Set standards and procedures so that Customs entries and client billings are consistent and accurate Provide technical expertise in Customs and Department of Census regulations and filing requirements. Provide expert advice to both internal and external customers. Stay apprised of changing regulatory requirements and disseminate information to staff and/or clients Participate in the development, coordination and implementation of required changes to Livingston's processes and procedures to incorporate new regulations and/or continuous improvement initiatives. Audit new clients, clients with changes in their service requirements and ensure fee profiles are properly established or revised to ensure fee profile was setup accurately and invoice was created based on client service requirements. Review and analyze changes in regulations/trade initiatives and identify impact to client base and Service Delivery team. Ensure availability to the Team 24/7 should urgent client issues arise Management of Team: Supervise the Service Delivery Team on a day-to-day basis.--Responsible for on-going coaching, mentoring, guidance, performance feedback, training planning and development for the members of the team.--Conduct performance appraisals on an annual basis and help team members put together their career development plan. Ensure that staff operations are being performed within established timeframes and corporate governance standards and adheres to Customs and OGA rules & regulations Requirements & Skills: Bachelor's Degree, or related experience US Customs brokerage experience including strong knowledge of export operations with Mexico. Must have at least 3 years of people management experience Customs Broker License preferred Good interpersonal skills to deal effectively with team members and others within the organization. Excellent coaching and team development skills Ability to reflect a professional company image Strong leadership skills Top notch Client Service orientation. Good oral and written communication skills Analytical skills with problem solving ability Benefits Competitive benefits 401k with company match Employee bonus and Recognition program Ongoing career development: in-house learning programs, as well as opportunities for outside learning. Yep, Livingston picks up the tab! Casual work environment Check out more perks at: https://www.livingstonintl.com/livingston-careers/

Keywords: Livingston International, Laredo , Manager Service Delivery, Executive , Laredo, Texas

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