Manager - 4902 San Bernardo Ave
Company: Whataburger Restaurants LLC
Location: Laredo
Posted on: May 27, 2023
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Job Description:
The Manager is a business partner responsible for working
closely with the Assistant General Manager and General Manager to
inspire the team. The Manager ensures all health, safety,
recruiting, budgeting, marketing, and sales goals are obtained
throughout the assigned restaurant; utilizes the sales and
marketing plan as the basis for setting customer service goals to
improve sales through increased customer traffic; supports the
Assistant General Manager and General Manager with regard to
recruitment, development, training, and retention of quality Team
Members and Team Leaders; demonstrates a willingness to listen to
and address problems; ensures a clean, safe, and energy efficient
operation during each shift; and ensures the store is always, in
the customer's eye, ready for business.
Duties
Evaluate Team Member performance, identify and engage in training
and development activities, and keep General Manager informed of
progress.
Greet customers and solicit feedback regarding product and service
quality and utilizing feedback to initiate immediate improvements
in the shift.
Utilize the sales and marketing plan as a basis for setting
customer service goals.
Validate the sales plan is in line with Period and Quarterly
projections.
Track and audit sales, food, labor, cash and expense items each
day. Posting invoices as incurred and reviewing weekly/monthly
In-store operating statement.
Ensure accurate inventories are conducted regularly and efficient
ordering is maintained.
Investigate and ensure accurate timely reporting of all safety
incidents.
Ensure Team Members and Team Leaders follow accurate cash handling
and security procedures.
Perform administrative tasks.
Assume additional responsibilities as assigned.
Communicate all complaints involving Whataburger policy violations
to upper management.
To continue the path for career success at Whataburger, the Manager
will participate in a skills development program and will be
required to achieve certifications associated with the
position.Required Qualifications
Experience: (Minimum experience the job requires.)
Minimum 1 year of leadership experience in a restaurant,
hospitality, or retail industry.
Demonstrated intermediate-to-advance level ability to communicate,
influence and negotiate decisions while motivating assigned
staff.
Demonstrated ability to work in a team environment.
Prior management experience.
Knowledge: (Level of knowledge required to perform the job
effectively.)
Basic-to-intermediate knowledge of Back of House Systems, Point of
Sale Systems, Restaurant Operating Systems and the Internet.
Strong general knowledge of the organization and its functions.
Intermediate-to-advanced understanding of budgetary concepts and
procedures.
Intermediate -to-advanced ability to get work done through
others.
Intermediate-to-advanced understanding of conducting performance
reviews.
Ability to prepare and present ideas and recommendations to
colleagues, managers and direct reports with ample notice and
preparation.
Education: (Minimum formal education the job requires.)
High school diploma/GED or equivalent work experience.
Physical: (Minimum physical requirement to perform the job
effectively.)
Must be able to lift up to 50 lbs.
Must have the ability to stand during entire shift.
Ability to reach, bend, stoop, lift, shake, stir, pour, carry and
push.
Ability to read (Orders on tickets, Menu Board, receipts, etc.)
Frequent contact/immersion of hands in water, cleaning and
sanitation solutions, meat products, poultry products, seafood and
produce items.
Frequent washing of hands.
Other:
Possession of current and valid driver license required, liability
insurance, acceptable driving record and a satisfactory background
check required.
Preferred Qualifications
Professional Certification:
Food Safety Certification (may vary based on city, county and state
requirements)
Keywords: Whataburger Restaurants LLC, Laredo , Manager - 4902 San Bernardo Ave, Executive , Laredo, Texas
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