Customer Success Engineer III (B3)
Company: Applied Materials
Posted on: January 26, 2023
**Job Profile Summary:**
AppliedPRO is a data analytics software that provides recipe
optimization to process tools at Applied Materials. The process
optimization engineer for AppliedPRO needs to cover the following
Increase AppliedPRO adoption rate in the field and at SCLA for all
process engineers by providing AppliedPRO expertise Handles SW
escalation and provides on-demand support to BU and field
Provide insights to AMAT process engineers, which will help with
process acceleration through the use of new proprietary software
Assist with new technology adoption by ensuring a clear
understanding of capabilities, training, and implementation of BU
recommended actions. Assist with setting up a workshop to increase
AppliedPRO adoption Manage AppliedPRO portal and assist with
creating a training program Assist with presentation of analysis
during high visibility management and customer review Serve as
liaison between the customer and the business unit on evaluation of
new software features and requests. Interfaces and coordinates to
both division and customers to define project objectives, provide
status updates and prepare for release and deployment. Support
collection and definition of gaps in existing metrology
capabilities to aid BU evaluations for new solutions. Assist upper
management in the development of project plans and oversee from
conception and planning to implementation, including strategy,
process, and resource for advanced data-based projects. Ensures
objectives are clearly defined and agreed to across multiple
business units. Lead multifunctional project teams to complete
projects. Provide technical input to team members to achieve
project goals. Identifies potential complications within the
project and develops solutions for resolution. Responsible for
managing schedule and task details by utilizing project management
tools such as reports, tracking charts, checklists, etc
Bachelor's Degree or higher in engineering, physics, chemistry, or
+ 3+ years of experience in 300mm semiconductor R&D and/or
high-volume manufacturing preferred. 1+ year of experience with
masters degree or above.
+ Process knowledge of 3 or more semiconductor processes on 1 or
more technologies. Dry Etch and/or Metrology / Inspection knowledge
+ Understanding of multi-factor Design of Experiment required
(familiarity of JMP recommended)
+ Ability to evaluate data from multiple sources to devise the
necessary action plan.
+ Experience in project management and data analysis.
+ Ability to understand and communicate customer process
+ General knowledge of programming (e.g. Python, Matlab, etc) is a
plus but not required.
+ Knowledgeable of the different organizations within AMAT with
insight into how a project may integrate or affect other areas in
the larger scope of company business.
+ Aware of company competitors and the factors that differentiate
them in the market
+ Demonstrate leadership and project management skills with ability
to lead functional teams or projects with moderate resource
requirements, risk, and/or complexity.
+ Solve unique and complex problems with broad impact on the
business; requires conceptual and innovative thinking to develop
+ Independently gathers information from multiple sources or
company members to decide on the best path forward.
+ Impacts the implementation of new technologies across business
units and to customer.
+ Affects achievement of customer, operational, project or service
+ Effectively communicates complex ideas, both written and
verbally, to diverse internal and external functional groups and
stakeholders on project status.
+ Anticipates potential objections and persuades others, often at
senior levels, to adopt a different point of view based on fact,
+ Ability to work in a team environment with wide range of
individuals under pressure and efficiently manage priorities to
meet tight deadlines
**Years of Experience:**
Yes, 20% of the Time
**U.S. Salary Range:**
$96,000.00 - $132,000.00
The salary offered to a selected candidate will be based on a
number of factors including location and level and will vary
depending on confirmed job-related knowledge, skills, and
experience. In addition to a comprehensive benefits package,
candidates may be eligible for other forms of compensation such as
participation in a bonus and a stock award program, as
Applied Materials is an Equal Opportunity Employer committed to
diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, color,
national origin, citizenship, ancestry, religion, creed, sex,
sexual orientation, gender identity, age, disability, veteran or
military status, or any other basis prohibited by law.
Applied Materials is the leader in materials engineering solutions
used to produce virtually every new chip and advanced display in
the world. Our expertise in modifying materials at atomic levels
and on an industrial scale enables customers to transform
possibilities into reality. At Applied Materials, our innovations
Make Possible a Better Future.
Keywords: Applied Materials, Laredo , Customer Success Engineer III (B3), Engineering , Laredo, Texas
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