Customer Service Representative
Company: Concentrix
Location: Zapata
Posted on: March 2, 2026
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Job Description:
As a Customer Service Representative at Concentrix, you will be
at the forefront of enhancing our clients' engagement and improving
their business performance. Utilizing cutting-edge technology and
unparalleled strategies, this role demands persistent dedication to
solving complex client challenges in real-time and ensuring an
outstanding client service experience. By joining our team, you
will become a part of a global community that is committed to
pioneering solutions that redefine business efficiency and customer
satisfaction. Respond to customer inquiries via phone, email, or
live chat. Provide information about products and services, taking
orders, and processing returns. Maintain a thorough understanding
of client policies and visions to offer accurate solutions. Record
customer information within our database and analyze data to
improve interactions. Handle and resolve customer
complaints/inquiries in a timely and professional manner. Build
sustainable relationships of trust through open and interactive
communication. Proficiency in CRM software and MS Office suite.
Excellent communication and interpersonal skills. Strong
problem-solving skills and attention to detail. Ability to handle
stressful situations and complex inquiries. Medical Insurance
Dental Insurance Vision Insurance 401k Certified Customer Service
Professional (CCSP) preferred but not required.
Keywords: Concentrix, Laredo , Customer Service Representative, Customer Service & Call Center , Zapata, Texas
