DPS - THP - Clerk/Receptionist
Company: CAPPS, Inc.
Posted on: November 20, 2023
PLEASE NOTE: All applications must contain complete job histories,
which includes job title, dates of employment, name of employer,
supervisor's name and phone number and a description of duties
performed. If this information is not submitted, your application
may be rejected because it is incomplete. Resumes do not take the
place of this required information.
SUBMITTED THROUGH WORK IN TEXAS: Work In Texas (WIT) applicants
must complete the supplemental questions to be considered for the
posting. In order to complete the supplemental questions please go
to CAPPS Recruit to register or login and access your profile. Go
to CAPPS Recruit to Sign In
Performs complex (journey-level) clerical work in areas such as
bookkeeping, inventory control, statistics, employment, human
resources, purchasing, or accounting. Work involves responsible
clerical, telephone, and receptionist duties in a Texas Highway
Patrol Office. Works under general supervision, with limited
latitude for the use of initiative and independent judgment.
The following Military Occupational Speciality codes are generally
applicable to this position. Applicants must fully complete the
summary of experience to determine if minimum qualifications are
1. Perform routine clerical tasks such as typing, sorting, data
entry, copying, maintaining records or logs, preparation of
statistical summaries and data tables, filing, faxing, operating
public address system, and assembling information materials or
application packets. May also prepare vouchers or monthly summaries
and maintain manuals.
2. Maintain the operation of a multiple line telephone for a large
functional unit, and answer, transfer, and route calls.
3. Distribute printed materials such as handbooks, maps, pamphlets,
applications, and request forms.
4. Greet and register visitors, issue identification tags, and
refer them to appropriate agency personnel, services, and/or
resources of other organizations. Respond to routine inquiries and
provides general information regarding rules, policies, and
procedures. Perform duties as Notary for voluntary statements,
complaints, and depositions.
5. Control the distribution and accountability of postage stamps
for varied functional areas within the division, region, district,
section, or offices of the Department of Public Safety.
6. Distribute incoming mail and maintain contact with varied postal
service organizations for the receipt and dispatch of critical
7. Maintain receipt and accountability for collected fees
associated with the sale of accident reports; collect fees for
concealed handgun fingerprint applicants, and may sell vehicle
inspection certificates and issue supplies, e.g., requisition
forms, vehicle inspection certificate numbers, and log books.
8. Monitor and/or control building accessibility for the general
public, department employees, official visitors, and other
9. Attend work regularly and observe approved work hours in
accordance with agency leave and attendance policies.
10. Perform other duties as assigned.
GENERAL QUALIFICATIONS and REQUIREMENTS (Required unless otherwise
Education - High School Diploma/equivalent.
Experience - Minimum six (6) months' experience as receptionist,
general office clerk, or performing related work dealing with the
Licensure - If driving is required must possess a valid driver
license from state of residence.
Regulatory Knowledge - Working knowledge of or the ability to
rapidly assimilate information related to TXDPS, State and Federal
regulations, legislation, guidelines, policies, and procedures.
Interpersonal Skills - Must demonstrate an ability to exercise
poise, tact, diplomacy and an ability to establish and maintain
positive, working/professional relationships with internal/external
Organizational and Prioritization Skills - Must be organized,
flexible, and able to effectively prioritize in a multi-demand and
constantly changing environment; able to meet multiple and
sometimes conflicting deadlines without sacrificing accuracy,
timeliness or professionalism.
Presentation/Communication Skills - Must be able to construct and
deliver clear, concise, and professional presentations to a variety
of audiences and/or individuals.
Research and Comprehension - Must demonstrate ability to quickly
and efficiently access relevant information, and be able to utilize
and/or present research and conclusions in a clear and concise
Analytical Reasoning/Attention to Detail - Must demonstrate an
ability to examine data/information, discern
variations/similarities, and be able identify trends, relationships
and causal factors, as well as grasp issues, draw accurate
conclusions, and solve problems.
Technology (computers/hardware/software/operating systems) - Must
possess appropriate levels of proficiency with utilized software
and systems and be able to learn new software/systems. Demonstrated
proficiency with Microsoft Office Suite (Word, Excel, PowerPoint,
Confidentiality and Protected Information - Must demonstrate an
ability to responsibly handle sensitive and confidential
information and situations, and adhere to applicable
laws/statutes/policies related to access, maintenance and
dissemination of information.
PHYSICAL and/or ENVIRONMENTAL DEMANDS
The physical and environmental demands described here are
representative of those encountered and/or necessary for the
employee to successfully perform the essential functions of this
job; reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
--- Environment: Office;
--- Ambulatory skills, e.g. stand, walk, sit;
--- Hand-eye coordination and arm/hand/finger dexterity;
--- Ability to speak, hear, and exercise visual acuity;
--- Ability to transfer weights of twenty-five (25) pounds
anticipated for this position;
--- Driving requirements: Occasional (5%).
State of Texas Benefits and Retirement Information:
DPS employee who is selected for a position in their current salary
group and state title will be transferred with no salary
A DPS employee who is selected for a position in their current
salary group with a new state title may receive an increase of no
more than 3.4% over their current salary regardless of posted
Salary is contingent upon qualifications and is subject to salary
administration and budgetary restrictions.
DUE TO THE HIGH VOLUME OF APPLICATIONS WE DO NO ACCEPT TELEPHONE
CALLS. ONLY CANDIDATES SELECTED FOR INTERVIEW WILL BE
State of Texas retirees may be rehired for full-time,
non-commissioned positions only under very specific
Keywords: CAPPS, Inc., Laredo , DPS - THP - Clerk/Receptionist, Administration, Clerical , Laredo, Texas
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