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Receptionist / Membership Liaison

Company: The Laredo Chamber of Commerce
Location: Laredo
Posted on: November 26, 2022

Job Description:

LAREDO CHAMBER OF COMMERCE JOB DESCRIPTION Title: Receptionist / Membership LiaisionReports to: President & CEO $10/hr. Job Purpose: Responsible for providing excellent customer service when answering phones, greeting visitors_/_customers, and tending to general inquiries by telephone, electronically, or other means of communication. Represent the Laredo Chamber of Commerce in a professional manner. Classification : Non-exempt Status/Clerical Responsibilities and Duties: Administrative Responsible for opening office for business at 8:30 a.m. (Monday - Friday) and for locking office doors at 5:30 p.m. Greet personal and telephone callers and resolve the nature of their inquiry. Refer inquiry to the appropriate office staff/department. Keep accurate records of incoming calls. Operate telephone switchboard and console to connect, hold, transfer and disconnect telephone calls. Maintain an office master calendar and schedule committee meetings. Daily review of online and hard copy regional news for write ups_/_articles that make mention of the Chamber and_/_or Chamber membership and business / industry related. On a weekly basis, survey office staff for needed office supplies and place order with member providers (ensuring that orders are rotated among providers). Responsible for receiving and unpacking Chamber supplies and seeing to their proper placement.II.Information Desk Provide information to assist clients or refer them to appropriate contacts, either in the organization or elsewhere. Maintain and replenish information racks and keep these clean and neat in appearance. Update "relocation packet" information periodically (on a quarterly basis) to ensure up-to-date accurate information is provided to inquiries. Respond in a timely fashion, by electronic, mail inquiries soliciting information relevant to relocation, visitors/tourism, and/or business (membership-related).III.Mail Sort and distribute mail to respective departments/staff. Responsible for posting daily mail (through the postage machine), maintaining accurate record of postage per department, and taking mail for drop off at post office each day by. 4:30 p.m.III.Financial Responsible for receiving payments by mail, telephone, e-mail and or directly from customer_s_/members and for issuing respective receipts. Prepare a daily record of cash receipts and distribute copies of this to the President/CEO, VP of Operations/COO, Membership Coordinator and Payroll_/_Accounts Manager. Assist Payroll/Accounts Department by going to place of work of Chamber officers to obtain signatures (e.g., checks) when necessary.IV.Support membership retention efforts by promoting businesses, assisting with event coordination, website maitenance, social media posts, and other virtual engagements. Duties as may be assigned in support of accomplishing the goals and objectives of the Chamber. General Qualifications: Some college or technical degree credit hours. Experience in an office setting. Computer literate and knowledge of Microsoft software. Knowledge of electronic communications, social media outlets, and other virtual communications. Excellent communication skills (bilingual English/Spanish). Able to work neatly and accurately. Excellent organizational skills. Good presentation and a pleasant manner.Job Type: Full-timePay: $9.00 - $10.00 per hourBenefits: 401(k) Dental insurance Health insurance Paid time off Professional development assistance Vision insuranceSchedule: 8 hour shift Monday to FridayExperience: Customer service: 2 years (Preferred)Work Location: One location

Keywords: The Laredo Chamber of Commerce, Laredo , Receptionist / Membership Liaison, Administration, Clerical , Laredo, Texas

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