BILINGUAL CUSTOMER SERVICE REPRESENTATIVE
Company: Warren Transport, Inc.
Location: Laredo
Posted on: May 8, 2024
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Job Description:
POSITION INFORMATION
The Customer Service Representative position is to strengthen and
enhance the growth and stability of Warren. Implementation of sound
marketing and customer service principles to develop and service
customers in accordance with company and department quality, sales,
utilization, and profit objectives. Also serving as liaison between
the customer and Warren.
BASIC RESPONSIBILITIES
Provide professional, courteous customer service by serving as
liaison between customers and Warren operations.
Respond to customer requests for service, providing information,
entering load information into computerized system.
Communicate with customers about deliver/pick up times, changes to
load status, and set appointments for operators.
Build and continually develop relationships with customers.
Responsible to track and trace loads from before picking up until
delivery completion.
Recognizing and tracking of high priority loads/lanes and
escalating delays or problem areas as needed.
Bring solutions to the table for covering loads; know when to
escalate loads to get them covered.
Frequent, accurate, and timely communication to internal and
external customers.
Follow up with customers to ensure all proper paperwork has been
submitted.
Communicate successes while soliciting more business.
Promote and sell Warren service to active customers, serving as
liaison between customers and Warren operations.
Maintains accurate records, research and develops accounts, and
reports on account activity.
Works with internal and external customers to ensure loads are
completed from tender to payment.
Communicates with department Manager to assess and distribute
current information on the development and needs of customers.
Performs other duties, tasks, or responsibilities as assigned.
QUALIFICATIONS
Written and verbal fluency in both English and Spanish
Excellent customer service skills
Strong sales and negotiation skills
Excellent time management and organizational skills
Hard worker with a drive for results who can persevere in the face
of resistance or setbacks
Strong work ethic and sense of integrity; trustworthy
Excellent verbal communication skills
Knowledge of MS Office (Word, Excel, Outlook)
Must be able to demonstrate a proactive commitment to Warren
corporate values and the success of all staff.
Preferred: Four-year college degree from an accredited institution,
or equivalent
WORKING CONDITIONS
This job operates in a professional office environment. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines. The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. While performing the duties of this job, the employee is
regularly required to talk or hear. This is largely a sedentary
role; however, some filing is required. This would require the
ability to lift files, open filing cabinets and bend or stand on a
stool as necessary.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
EEO STATEMENT
Warren Transport is proud to be an Equal Employment Opportunity
employer. We do not discriminate based upon race, religion, color,
national origin, gender (including pregnancy, childbirth, or
related medical conditions), sexual orientation, gender identity,
gender expression, age, status as a protected veteran, status as an
individual with a disability, or other applicable legally protected
characteristics.PIebd41395d9c9-25660-34391456
Keywords: Warren Transport, Inc., Laredo , BILINGUAL CUSTOMER SERVICE REPRESENTATIVE, Hospitality & Tourism , Laredo, Texas
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